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Mentora Managed Application Hosting
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Mentora hosts and manages the complex high-availability Web applications and infrastructures that are our customers' businesses.
Mentora Managed Application Hosting provides custom services for complex Linux, Unix and Windows environments in premier Internet Data Centers: AT&T, Qwest and Savvis.
Mentora
customers speak to their named-engineer-on-call (never a call center). We are the 'operations branch' of their IT team providing top-quality, cost-effective 24/7 support for networks, servers, operating systems, databases, storage and applications.
We go beyond infrastructure management with a unique Application Availability SLA that demonstrates our commitment and accountability. Since 2001 we have provided managed application hosting for SaaS/ASP, retail, healthcare, finance, B2B and non-profits.
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Outsource
management of your critical applications to a
team that responds as an extension of
your own team
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Ensure
availability and inspire confidence with a fully-redundant name-brand top-tier data center
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Free-up
your technical teams for creative development
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Let us
handle the 3 AM
alert
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Delegate
your database maintenance to professionals
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Host
your development, test and DR environments with geographic
separation and unified support
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We
provide a team of dedicated professionals, committed to
custom service, to ensure maximum uptime and performance
for your business-critical web applications.
We provide the facilities of a top-tier hosting site
backed by the resources of AT&T, Savvis or Qwest with Mentora as the
single point of accountability.
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Managed Application Hosting Services
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Our fully-outsourced managed application hosting
is designed to meet your business needs with provisioned and/or customer-owned equipment and a full menu of services.
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Facilities
& Connectivity
– Facilities: Rack or caged space in fully-redundant top-tier data center; physical, electronic, and biometric security.
Connectivity: Up to 4.8 Gbps internet connectivity via two separate
providers; Network Operating Center monitored 24/7.
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Hardware & Software –
Hosting for provisioned or customer-owned equipment; Hardware: Configuration and BIOS upgrades; break/fix services; remote hands; availability &
status monitoring. Software: operating system installation & configuration; security hardening;
patch management (Linux, Unix, Windows); database administration; availability &
status monitoring.
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Network & WAN
Management – Dedicated
or shared network infrastructure; internal & public
IPs; DNS services; WAN configuration of Frame Relay, ATM / IMA,
and private lines; 24/7 operational support; availability, status & bandwidth monitoring.
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Performance
Management –
Performance monitoring of business transactions; early
warning via configurable transaction performance targets;
performance graphed over time; drill-down to resource
utilizations to diagnose root-cause; performance testing to
validate system capacity and fail-over under load.
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Incident & Problem
Management –
24/7/365 operational support; named-engineer-on-call; trouble
ticket system; customer portal for remote monitoring & reporting.
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Security Management –
Dedicated or shared firewall, firewall management; VPNs; intrusion detection & IDS management; systems software hardening;
security audit/vulnerability scanning and notification.
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Storage
Management
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Disk arrays; Storage Area Network; system backups; data
archival.
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Transition
& Migration
– Assistance to
manage the relocation logistics from your current
hosting facility; systems engineering to help you select
cost-effective infrastructure; hardware, software &
network installation; disciplined project management to
meet the needs of your vendors and customers.
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Powered By
We power our application hosting through partnerships and tools including AT&T
Internet Datacenters, Qwest
Datacenters, Savvis Datacenters, EMC’s Symmetrix, Clarion, and NetApp network storage solutions, Oracle9i
/ 10g, SQL
Server, Sybase, Postgres,
and MySQL
database management systems, Computer Associates’ Brightstor ARCServe and Veritas’ NetBackup
storage backup software, operating systems Solaris, HP-UX, AIX, several distributions of Linux, and Windows,
and a variety of monitoring tools, including SiteScope, Nagios, MRTG, Cacti, GroundWork, and custom-developed monitors. |
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Learn More:
Data Sheets
Application Hosting
Sample Facilities: AT&T
Featured
Customers:
We provide confidential application hosting services to eCommerce, healthcare, entertainment and insurance
companies serving customers throughout the world.
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