Our Approach

Working with select partners, Mentora Remote Managed Services ensure that your office network and firewall, servers, desktops, backups, operating systems, databases, and email resources are available and secure.  Our proactive maintenance, including patching and virus protection for servers and desktops, prevents downtime that can hurt office productivity.  When trouble happens, we respond to get it fixed and let you get back to business.

Features

• Networks and Connectivity Security policy development and evaluations. Firewall configuration, maintenance, proactive monitoring and response. Firewall activity logging and trending. VPN configuration and maintenance. WAN configuration of Frame Relay and private lines. Monthly reporting and Quarterly security audits
• Server Management Hardware, Operating Systems and Virus monitoring with 24/7 alerts. OS and Anti-Virus installation and patching. Incident response, including Trouble Ticket system, issue diagnosis, remote remediation, root cause analysis and problem management. Utilization/capacity trending and analysis
• Desktop Management Operating System, Anti-Virus/Spyware and application installations, de-installations, upgrades and patching
• End-User Support Remote support for desktop equipment, application and user issues, using a combination of phone and remote control tools. Coverage for most commonly used applications and components, including Windows, the full MS-Office suite, many Adobe products, PC hardware, network connectivity, printers/drivers/queues, Network user accounts and shared drives
• Backup Management Administration and monitoring of server and database backups
• Database Management Monitoring and remote break/fix services for business-critical SQL Server and Oracle databases

Benefits

• Reduce the cost of network, server and desktop services
• Offload the headaches of routine PC support
• Ensure network security with services from production-class security specialists
• Ensure database operations with services from production-class DBAs
• Depend on Mentora, your single point of accountability for Data Center and office IT operations support